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Appalachian’s Jane Rex creates transfer success path

By Mary Giunca

BOONE, N.C.—As director of the Office of Transfer Services at Appalachian State University, Jane Rex knows the frustrations, insecurities and obstacles that students coming into a large university can face. She knows because she once walked in their shoes.

View larger imageDirector of Transfer Services Jane Rex, second from right in second row, joins the transfer residential learning community for a hike to the fire tower on Flat Top Mountain near Boone. The hike was a social event sponsored by the Office of Transfer Services. Photo submittedView larger imageDirector of Transfer Services Jane Rex, in gray T-shirt, at a recent tailgate sponsored by Appalachian’s Office of Transfer Services, the Transfer Student Organization and Distance Education. Photo submitted

Neither of her parents had attended college, and even though she was a good student, no one mentioned college as a possibility for her. A childhood friendship opened her eyes to the possibilities of college and professional work. Now, she tries to be that friend to Appalachian’s transfer community.

She’s as likely to help a potential transfer student navigate a confusing website over the phone as she is to join transfer students on a hike so that she can get to know them better.

“First-generation college students don’t know what their potential is,” she said. “The fun part is helping them see that.”

Rex worked with students at Caldwell Community College in various capacities for 23 years and came to Appalachian in 2010. She has a master’s degree in student development from Appalachian and a bachelor’s degree from Slippery Rock State College.

In fall 2017, 27 percent of the main campus undergraduate students first enrolled at Appalachian as transfer students, according to Appalachian’s Institutional Research, Assessment and Planning (IRAP). Of those, 32 percent of students are first-generation college students and 69 percent come from North Carolina community colleges.

The number of main campus transfer students has increased by 50 percent since 2008, according to IRAP. In that year, there were 867 transfer students on campus out of 15,018. By fall 2017, there were 1,304 transfer students out of 17,537.

Rex and her staff have responded to the increase in transfer students with a number of programs that have made the office a national model for how universities can create a climate that helps transfer students succeed. Those include:

  • Jumpstart Appalachian, a transition and support program that helps students before, during and after transfer.
  • Transfer Student Mentors, 15 student mentors who have successfully transferred to Appalachian are available to help admitted and new transfer students during the transition to Appalachian.
  • Transfer Track, a transfer-specific campus visit to help transfer students.
  • Tau Sigma Transfer Honor Society, a national honor society for transfer students.
  • Transfer Student Organization, offering bowling and board games to hikes and ice cream socials for transfer students.
  • T-POP, a program designed to provide additional support and resources prior to orientation.
  • Admitted Student Webinars, to provide students an opportunity to learn next steps and have questions answered without coming to campus.
  • Transfer Symposium, an annual event held on campus that brings together transfer students with faculty, staff and students to raise awareness of transfer students on campus and create a climate that helps them succeed.

A measure of the timeliness of transfer success came when Rex’s work earned her a mention in “Hillbilly Elegy,” a recent bestseller by J.D. Vance that details Vance’s hardscrabble climb from Appalachia to Yale Law School.

Vance met Rex through her son-in-law, a friend from Yale Law School. Vance praised Rex as someone who understands how a lack of knowledge about the basics of going to college can hold promising students back.

For many high school students, Rex said, SAT and ACT test prep is a rite of passage. “If you don’t have someone supporting you, how do you know tutors are available for SATs,” she said. “Who’s paying for the tutor?”

Transitioning from community college

Over the last 15 years in North Carolina, community college has evolved from an end in itself to an often-crucial beginning for first-generation college students, Rex said.

Some students still choose a community college because they need to improve their study skills or academic record, she said. Just as often, though, they’re in community college because of family circumstances, prior military service or the high cost of a four-year college. Transferring to a four-year college can feel like entering a foreign country with its own language and culture.

Rex’s office has worked to create a sense of community among transfer students through student mentors, social events and a transfer honor society.

Kim Morton, associate director of transfer services, called Rex a great advocate of transfer students.

“Every discussion, every proposal, every idea, she’s asking, ‘How is it going to help the students?’ Sometimes that viewpoint gets lost in the day-to-day of doing your job,” Morton said.

When their office learned that a one-day transfer orientation was not providing the resources and information that students needed to make a smooth transition to the university, Rex collaborated with the university’s orientation staff to create Transfer Pre-Orientation (T-POP), a program designed to provide a more in-depth look at campus services and resources and to better prepare students for orientation.

“She’s more than an administrator,” Morton said. “She’s definitely a boots-on-the-ground kind of person.”

About the Office of Transfer Services

Appalachian State University’s Office of Transfer Services provides the knowledge and resources necessary to empower students through their Appalachian journey by advocating and collaborating to build the bridges necessary for student transition, integration and success. The office provides services for credit evaluation and credit acquisition, transfer advising, mentoring, transitional support, engagement and retention. Recognizing the diversity of transfer students and the wide spectrum of questions and needs, the office supports students’ transition and acclimation to Appalachian through various programming, technology and dedicated customer service support. Learn more at

About Appalachian State University

Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls about 18,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.